Dashboard Overview
Total Calls
14,204
Success Rate
82.4%
Active Agents
48
Avg Duration
2m 14s
Active Campaigns
| Campaign Name | Type | Status | Progress |
|---|---|---|---|
| Summer Promo 2024 | Outbound Sales | Active | 35% |
| Q4 Renewals | Retention | Active | 74% |
| Feedback Survey | Survey | Paused | 12% |
| Flash Sale Oct | Sales | Completed | 100% |
| Call ID | Agent | Client | Duration | Status | Sentiment |
|---|---|---|---|---|---|
| C-1024 | Sarah Jenkins | Acme Corp | 2m 25s | Active | ???? Positive |
| C-1025 | Mike Ross | Globex Inc | 0m 42s | Active | ???? Neutral |
| C-1026 | Jessica Pearson | Sovereign | 14m 50s | Escalated | ???? Negative |
| C-1027 | Harvey Specter | Pearson Hardman | 0m 12s | Connecting | ... |
Sarah Jenkins
Online • Tier 1
Mike Ross
Offline
Jessica Pearson
On Call • 12:04
"I'm having trouble with my recent bill..."
"Thank you for the quick resolution."
Клиент недоволен текущим счетом ($145.00). Утверждает, что не пользовался роумингом. Бот вызвал функцию get_billing_details, но не смог автоматически оформить возврат (сумма превышает лимит $50). Требуется участие оператора.
John Doe
ID: 882910
Current Balance
$145.00
Plan
Enterprise Gold
Last Payment
Oct 12, 2025
System Instructions
ID: bot_8829_v4Model Configuration
RAG Engine Active
Bot uses 4 indexed documents for context.
Customer Support
Pre-trained on order tracking, refunds, and FAQ handling.
Debt Collector
Specialized in compliant debt recovery and payment negotiation.
Tech Support
Troubleshooting workflows for internet, hardware, and software.
WhatsApp Business
Official Meta WABA integration for high-volume messaging.
Telegram Bot
Connect your bot via BotFather token.
Salesforce
Sync leads and chat history with Salesforce CRM.
Sentiment Analysis
Call Outcomes
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Support: PDF, DOCX, XLSX (Max 50MB)
Customer_Service_SOP_v3.pdf
2.4 MB • 2 days ago
Pricing_Tier_2024.xlsx
1.1 MB • 5 hours ago
Troubleshooting_Guide_Fiber.docx
850 KB • 1 week ago
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